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General Terms and Conditions of Business


Your supplier and contractual partner
Administration - no over-the-counter sales, not a return address
Volino d.o.o.
Tehnoloski park 24
1000 Ljubljana, Slovenia

VAT ID SI48459003
You can contact our Customer Services Department for orders, queries, complaints
or claims by telephone, fax, e-mail or by visiting our showroom in person.
Telephone: +44 203 69 54 829
E-mail: info@volino.eu
Opening hours Customer Service
Mon - Fri 8am - 14pm


1. Validity
1.1 We supply goods exclusively in accordance with the following General Terms and Conditions of Business which form the basis of all agreements concluded with us concerning the range of goods provided on our internet shop.
1.2 If these terms and conditions of business refer to consumers, these are natural persons who have not placed an order for commercial, independent or professional reasons. Traders are natural or legal persons or private companies with legal capacity who place orders for commercial, independent or professional reasons. Customers within the meaning of these terms and conditions of business are both consumers and traders.
1.3 If weekdays are indicated as deadlines, these are understood to be all weekdays with the exception of Saturdays, Sundays and statutory public holidays applicable to where
our registered office is located.


2. Possibility of saving and inspection of the contractual text
2.1 We keep these General Terms and Conditions of Business and the other contractual provisions in readily retrievable form together with the details of your order during the
order process. You can simply archive this information, by either downloading the General Terms and Conditions of Business and, using your browser function, saving
the data summarised in the order process in the internet shop, or by waiting for the automatic order receipt confirmation which we will also send to you by e-mail to the email
address you have provided after completion of your order. This order receipt confirmation e-mail contains once again the contractual terms and conditions with
your order data and these General Terms and Conditions of Business and can be easily printed out or saved with your e-mail programme.
2.2 The contractual text is saved with us, but for security reasons cannot be directly accessed by you. For each customer we offer a "My account" facility with passwordprotected
direct access. After registering, you can view your outstanding and recently dispatched orders, change your Volino.eu account and address information and subscribe or unsubscribe to the newsletter. The customer undertakes to treat personal access data as confidential and not to allow access by unauthorised third parties.

3. Contractual partner, language and conclusion of the contract
3.1 Your contractual partner is volino d.o.o., represented by Liljana Galic, Tehnoloski park 24,1000 Ljubljana, slovenia. Contracts in our internet shop are currently concluded in English, Slovenian, Italian and Croatian. All our quotations are subject to confirmation unless they become the content of a contractual agreement. Before
sending your order, there is the option of checking and correcting the information you have entered.
3.2 By placing your order, you are entering into a binding contract. Immediately after receipt of your order, you will receive an automatically generated order confirmation.
This confirmation of receipt does not represent an acceptance of your order, unless you have selected the advance payment method of payment and we ask you for
payment in the order confirmation e-mail.
3.3 A binding contract already materialises immediately after your order if you accept a corresponding invitation and complete your order with payment via one of the online
payment services that we offer you. Our online payment services is PayPal or Wirecard.
3.4 If you have selected a different payment option for your order, a binding contract first materialises through our declaration of acceptance by means of a separate e-mail.
This e-mail contains the subject "Confirmation of receipt of your order".
3.5 If the order materialises by means of a separate e-mail according to clause 3.4, you are bound – subject to your statutory right of rescission – to your order for 3 business
days at the most.
3.6 Please note that in the event of prepayment, the delivery first takes place after the entire sum has posted to our account. In the event of prepayments, the item is
reserved for one week at a maximum. If your payment is received after this, delays in delivery may occur.


4. Prices, dispatch costs
4.1 For orders in our internet shop, the prices indicated at the time of the order apply. The prices indicated are final prices, which means they include the statutory VAT valid at the given time and other price components.
We deliver free of shipping costs for orders of €199,00 and above in countries Germany, Austria, Italy, Czech, Slovakia, Hungary. For the other countries we deliver to, we deliver free of shipping costs for orders of €199,00 and above.
4.2 For deliveries to the countries listed below, we charge a fixed fee as listed for orders under €199,00 for environmentally-friendly packaging and dispatch:
Country Dispatch costs:

  • Germany 5,90 €
  • Austria 5,90 €
  • Czech  5,90 €
  • Italy 5,90 €
  • Slovakia 5,90 €
  • Hungary 5,90 €
  • Croatia 5,90 €
  • Slovenia 5,90 €

For deliveries to the countries listed below, we charge a fixed fee as listed for orders
under €199,00 for environmentally-friendly packaging and dispatch:
Country Dispatch costs:

  • Finland 9,50 €
  • Great Britain 9,50 €
  • Liechtenstein 9,50 €
  • Belgium 9,50 €
  • Netherlands 9,50 €
  • France 9,50 €
  • Luxembourg 9,50 €
  • Monaco 9,50 €
  • Norway 9,50 €
  • Poland 9,50 €
  • Sweden 9,50 €
  • Estonia 19,50 €
  • Latvia 19,50 €
  • Lithuania 19,50 €
  • Greece 19,50 €
  • Spain 19,50 €
  • Portugal 19,50 €
  • Andorra 29,50 €
  • Bulgaria 29,50 €
  • Romania 29,50 €


For all other countries we will charge EUR 99,- per order.
For a delivery outside of Europe, the customer bears the shipping and handling on the shipment and return shipment.

5. Payment and delivery
5.1 For orders via our internet shop, we offer the following payment options:
by pre-payment transfer with 3% discount, with 5% discount with an order value from €1,000
Please transfer the amount after receipt of our pre-payment request which you will receive by e-mail. Please also indicate your name and the order number. Goods in
stock will be dispatched as soon as payment is received to our account. If the goods are not in stock, they will only be ordered from the supplier after receipt of your
payment and will be dispatched to you after they are received at volino.eu.
Paypal up to an order value of €1,500.00
You can pay the invoiced amount via the online provider PayPal. At the end of the order process you will be taken to the Paypal page for you to log in. You must already
be registered there or register, authenticate yourself with your access data and confirm the payment transfer to us (exception: guest account).
Goods in stock will be dispatched as soon as we receive confirmation of your payment via PayPal. Payment via PayPal is possible with us up to an order value of €1,500.00.
Credit card up to an order value of €2,000.00 via Computop
You can also pay us by credit card via Computop. Computop is a clearing office which handles and monitors credit card payments. You do not provide us with the data
directly, rather a window for wirecard opens at the end of the order process. You then enter your information with Computop. After successful or negative credit card processing, you are taken back to our shop again and informed of the payment status.
5.2 We always deliver packages weighing up to 70 kg with GLS to your street address or to another desired address. We deliver goods weighing over 70 kg using a freight
company. Items which have to be sent by freight are indicated as such on the respective product page. It is not possible to send packages to post office boxes or
poste restante addresses. Unless otherwise agreed, delivery by freight is up to the first lockable door at the delivery address specified by the orderer. You will receive
notification from us when the goods leave our premises. We cannot make deliveries to so-called parcel pick-up stations. If delivery has not been possible, you will receive a
notification from the carrier explaining the other options.
5.3 We can deliver goods in stock immediately upon receipt of the order and, if necessary, receipt of pre-payment. Goods in stock will be marked as such on the product pages
with the note stock. The product page will also indicate the dispatch time for goods which are not in stock.
5.4 The obligation to deliver does not apply if deliveries have not been made to us properly and in time and we are not responsible for the lack of availability. We will
inform you immediately if the goods are not available and will immediately reimburse any pre-payment.
5.5 The delivery period shall be extended by an appropriate length of time in the event of strike measures and lockouts which have a detrimental effect on delivery and other
circumstances for which we are not responsible, especially in cases of delayed deliveries caused by force majeure. We will inform the buyer immediately of the start
and finish of such impediments.
5.6 In the case of consumers, and in the case of a contract of sale involving the carriage of goods, the risk of accidental destruction and accidental deterioration of the goods
purchased is transferred when the goods are passed from the transporter to the consumer or a recipient specified by the consumer. This applies regardless of whether
the dispatch was insured or not. Otherwise, the risk of accidental destruction and accidental deterioration of the goods is transferred to the buyer upon transfer, and in
the case of a contract of sale involving the carriage of goods, with the delivery of the goods to the freight company or other person or establishment designated to carry out
delivery.


6. Right of cancellation
Subsequently, you will receive special instructions regarding the requirements and consequences of the statutory right of rescission for shipping orders. A contractual
concession of rights beyond the law is therefore not involved. In particular, noncommercial resellers are entitled to the statutory right of rescission.


Cancellation terms and conditions

Right of cancellation
They have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the last goods. In order to exercise your right of rescission, you must inform us (volino d.o.o., Tehnoloski park 24, 1000 Ljubljana, Slovenia e-mail: info@volino.eu) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent in the mail, by fax or e-mail). For this purpose, you may use the attached sample withdrawal form on our web site, but it is not mandatory. You can electronically fill out and submit the sample withdrawal form or any other clear declaration on our website www.volino.eu as well. If you make use of this option, we will immediately give you a confirmation of our receipt of such a withdrawal, e.g. by e-mail. In order to observe the withdrawal period, it suffices for you to send the message regarding the exercising of the right of rescission prior to the expiration of the cancellation period.

Consequence of the cancellation
If you withdraw from this contract, we must pay back to you all of the payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from you having chosen another type of delivery other than the most economical standard delivery that we offer), immediately and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we use the same method of payment that you used for the original transaction, unless something else was explicitly agreed with you. In no case will you be charged fees for this repayment. We may withhold repayment until we have received the goods back or until you have demonstrated that you have sent back the goods, depending on which is the earlier point in time. In any case, you must return or hand over the goods to us immediately and at the latest within fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you ship the goods before the expiration of the deadline of fourteen days. We pick up the goods. We will bear the costs of returning the goods. You only need to pay for any diminished value of the goods if this loss in value is due to an unnecessary handling of the goods by you for the purpose of inspecting the condition, properties and functioning of the goods.

End of the cancellation terms and conditions

6.1 If you want to withdraw from the contract, then please fill the form on our website and send it back to us.


You can find the form on website volino.eu.
Sample withdrawal form
- I/we hereby withdraw from (*) the contract I/we concluded regarding the purchase
of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date

7. Retention of title
The goods remain our property until payment has been received in full.


8. Warranty and complaint management
8.1 The statutory warranty period of 2 years applies to goods supplied by us. This period begins with dispatch of the goods. Warranty claims against traders are limited to a
period of one year from dispatch.
8.2 Contractors must notify us in writing of obvious defects immediately, but at the latest within a period of 14 days from receipt of the goods. Upon discovering non-obvious
defects, you are obligated to notify us immediately, at the latest within 14 days from discovery of the defect. The timely sending of the notice suffices to preserve the
rights of the purchaser. Otherwise, the goods are considered accepted, even in view of the respective defect.
8.3 Expressly exempted from the restriction or exclusions of warranty liability contained in provisions 8.1. and 8.2. above are compensation claims for loss of life, physical
damage or damage to health caused by a failing which arises from a breach of duty for which we are responsible, as well as compensation claims for other damages which
arise from intentional or negligent breach of duty on our part. The legal statute of limitation of 2 years applies to the aforementioned exceptional claims. Limitations or exclusions from warranty claims overall do not apply in the event of acceptance of warranted properties by us or due to the malicious concealment of a defect by us as defined by Slovenian civil code. Any manufacturer warranty also remains unaffected. If our liability is excluded or restricted or the aforementioned exceptions are governed by this, this also applies to personal liability of our workers, employees, legal representatives and vicarious agents.
8.4 The statutory warranty regulations apply during the guarantee period.
8.5 Please contact our Customer Services Department if you have any service queries. You can contact our Customer Services Department for orders, queries, complaints or claims by telephone, fax, e-mail or by visiting our showroom in person.
Telephone: +44 203 69 54 829
E-mail: info@volino.eu
Mon-Fri: 8-14h

9. Data protection notice
Our data protection policy is based on the statutory provisions. Details regarding the collection and use of your personal data can be found in our Data Protection Provisions
which also contain details regarding credit screening in which process the likelihood of a payment default is assessed, which also includes your address data.


10. Applicable law, court of jurisdiction
10.1 The law of the Federal Public of Slovenia shall apply to all legal transactions or other legal relationships with us. The United Nations Convention on Contrast for the
International sale of Goods (CISG) and any other inter-country agreements do not apply, even after being accepted into Slovenian law. This choice of law means that a
customer whose usual place of residence is in one of the states of the EU or of Switzerland is guaranteed that protection which arises from compulsory legal
provisions of the law this country, and cannot be deprived of such protection.
10.2 In commercial relationships with traders and with legal persons under public law, our place of business is agreed as the court of jurisdiction for all legal disputes regarding these commercial terms and conditions and individual agreements concluded during their validity, including actions on dishonoured bills and cheques. In this case we arealso entitled to take legal action at the location of the registered office of the customer.


11. Severability clause
Should individual provisions of these general terms and condition of business be legally invalid in full or in part, or subsequently lose their legal validity, the validity of the other general terms and conditions shall be unaffected by this. The statutory provisions shall take the place of the invalid provisions. The same applies if the general terms and conditions of business contain an unforeseen loophole.


12. Note on disposal of batteries
If not properly stored and disposed of, the chemical substances in batteries can damage the environment and human health. It is only by means of collection and recycling separate from other household waste that health and environmental repercussions can be avoided. Batteries can also contain recyclable substances. For this reason, batteries may not be disposed of in normal household waste. As the end user, you have a legal obligation to return used batteries (both rechargeable and non-rechargeable) or to dispose of them properly. To do so you can bring your old batteries free of charge to the public collection points in your municipality or to those located in retail outlets (with a dispatcher you can return them to the warehouse). Leaving batteries in retail outlets is restricted to the disposal of standard quantities of batteries for the end user and to those old batteries which the distributor offers or has offered as new batteries in his range.


The dustbin symbol with a line through it means that you may not dispose of batteries in household rubbish due to the hazardous substances they contain.
Last revised: 11/2014
Volino.eu

These General Terms and Conditions of Business also represent intellectual property which is protected by copyright. Any use by third parties – even just parts thereof – for commercial purposes to offer goods and/or services – is prohibited.

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